FAQ's
Frequently Asked Questions
General Questions
Q: What types of products do you offer for parrots?
A: We provide a wide range of products including food, cages, toys, perches, leg rings, medication & supplements and accessories designed specifically for parrots.
Q: I see there’s a 20% off storewide discount. How do I know I’m receiving it?
A: The 20% off storewide discount is available exclusively to Parrot Society of Australia Members. Members receive instructions on how to claim the discount as part of their membership. If you’re not a member yet, you're welcome to join! Simply click here for more information.
Q: Is it worth joining the Parrot Society for the discount?
A: We certainly think so! If you spend over $400 on bird products in a year, the discount will fully cover the cost of membership. Plus, you’ll receive four issues of Parrot News, discounts to exclusive aviculture events, and the satisfaction of supporting the Parrot Trust of Australia in its conservation efforts.
Q: I can't find a particular product. What can I do?
A: If a product you’re looking for is not listed on our site, don’t worry! Simply send us an enquiry, and we will do our best to assist you.
Shipping & Delivery
Q: How long will it take for my order to be delivered?
A: Orders are typically processed within 1-2 business days, with delivery taking 3-7 days depending on your location and courier. Once the parcel leaves our store, we have no control over delivery times. If you experience a delay, please contact us, and we can follow up with the courier on your behalf.
Q: Can I request a specific courier company?
A: Yes, you can request a preferred courier. However, if their rate exceeds our standard shipping charge, you may be required to cover the difference. Alternatively, if you can arrange a better rate, we can provide the parcel dimensions for you to book your own courier. Simply send us the con note, and we’ll have your parcel ready for collection.
Returns & Refunds
Q: Can I return an item if I change my mind?
A: We accept returns within 30 days as long as the item is unused and in its original packaging. However, leg rings are not eligible for return or exchanges, so please ensure you select the correct size before purchasing.
Q: What do I do if I receive a faulty item?
A: If the item is faulty, contact us immediately with details and photos. We’ll arrange a refund or replacement for you.
Q: Can I return opened food or treats?
A: Unfortunately, for health and safety reasons, we cannot accept returns on any opened food or treats.
Product-Specific Questions
Q: How do I choose the correct size leg ring for my parrot?
A: You can check out the leg ring size chart recommendations from our manufacturer here.
Q: Are your parrot toys safe for birds?
A: While we ensure all our products are bird-safe and non-toxic, it's important for owners to understand their parrot's individual behavior. For example, if your bird tends to chew on chains, opt for rope toys instead. We recommend rotating toys regularly and inspecting them daily for wear and damage, as any toy could potentially break into small or sharp pieces.
Q: Do you sell organic parrot food?
A: Yes, we now offer two ranges of Organic Parrot Pellets. TOP's and Harrison's Bird Foods. More details can be found here.
Orders & Payment
Q: What payment methods do you accept?
A: We accept all major credit cards as well as Shop Pay, Google Pay, After Pay and Zip Pay.
Q: Can I track my order?
A: Absolutely! Once your order has been shipped, you’ll receive a tracking number via email so you can monitor the progress of your delivery.
Q: Can I modify or cancel my order after it’s been placed?
A: If your order hasn’t been fulfilled yet, contact us as soon as possible to modify or cancel. Once an order is fulfilled and shipped, changes can no longer be made.
Parrot Society and Not-For-Profit
Q: So, you’re really a not-for-profit?
A: Yes, that’s correct! While we have regular business expenses, all profits are reinvested into Parrot Supplies Australia, the Parrot Society of Australia, and the Parrot Trust of Australia. Every dollar you spend supports aviculture and bird conservation, not personal profit.